1. What is TahraOnline.com?

TahraOnline.com is a Pakistani fast fashion e-commerce platform that offers a wide range of trendy clothing, footwear, and accessories for men and women. We provide the latest fashion at affordable prices,making it easy for you to stay stylish.

2. How can I place an order?

To place an order, simply browse our website, select the items you want, and add them to your cart. Then, proceed to checkout, provide your shipping and payment information, and confirm your order.

3. What payment methods do you accept?

We accept a variety of payment methods including bank transfers, and cash on delivery (COD) for selected areas.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this tracking number to monitor the status and location of your order on our website.

5. What is your return and exchange policy?

We have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within 7 days of receiving it, provided it meets our return criteria. Please refer to our "Returns and Exchanges" page for more details.

6. How long does it take to receive my order?

Delivery times may vary depending on your location. Generally, we aim to deliver within 2-5 business days for orders within Pakistan. International shipping may take longer. You can find more information on our "Shipping and Delivery" page.

7. Are there any shipping charges?
  • Delivery time for local orders is 3-5 days, depending on product availability. Orders are processed within 24 hours. International shipping times vary.
  • Local orders have no delivery charges, while international shipping costs are calculated at checkout.
  • International orders have separate shipping charges displayed during checkout.
  • Track your order with the provided Tracking ID via email and SMS on our courier's website.
  • Local delivery takes 3-5 working days, and international takes 5-7 working days.
  • Our courier makes two delivery attempts; please ensure accurate address details to avoid returns.
8. Do you offer discounts and promotions?

Yes, we frequently offer discounts, promotions, and special offers. Keep an eye on our website, social media, and newsletter to stay updated on our latest deals.

9. Can I cancel my order?

You can cancel your order before it is shipped. To do so, contact our customer support team as soon as possible with your order details.

10. How can I contact customer support?

You can reach our customer support team via email at sales@tahraonline.com or by filling out the contact form on our "Contact Us" page. We're here to assist you with any questions or concerns you may have.