Return & Exchange Policy

COMPLAINTS:

For any complaints or queries in relation to this website, our products, or our service, you can contact us on this number +92-311-1196196 or by email at sales@tahraonline.com We shall use our best endeavors to respond to your complaints or queries within 24 Hours of receipt.

In case of a complaint for any defective or defective product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures, and videos.

CANCELLATIONS:

You can cancel your order before it is processed. Once an order is processed, no cancellation request shall be entertained by us.

RETURNS & EXCHANGES POLICY:

  1. All products purchased from tahraonline.com can be exchanged only if they are received in a damaged condition, wrong size, or incorrect article within 7 days delivery. The exchange will be processed within 3 Business days.
  2. Orders where a discount code has been applied are not eligible for a return, refund, or chargeback. The refund will be processed within 3 Business days.
  3. If the desired product or size is not available, you will be offered a voucher or store credit within 48 hours of receiving the product back.
  4. All returned goods must be sent by courier to the designated address,  you may choose to use any of the approved courier service companies below. You must share the tracking # details within 2 working days of dispatch to the designated address.
  5. Approved Courier Services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX.
  6. Products/articles returned must be in unused and original packaging, with all tags intact.
  7. Shipping costs are non-refundable. If you receive a store credit, please be aware that it will not include the cost of shipping.

Conditions Qualified for Exchange or Refund: 

SHIPPING
1. Domestic shipping


a. We deliver orders from within Pakistan using reputable courier companies such as TCS.
b. We will deliver your order to the address that you have provided when placing the order on our website within the timeline mentioned on the product page. This timeline is only tentative, and we shall not be liable for any delays arising due to any events occurring outside our reasonable control.


2. International shipping:


a. We deliver orders outside of Pakistan using reputable courier companies such as DHL.
b. We will deliver your order to the address that you provided when placing the order on our website, within the timeline mentioned on the product page, however, this might take longer due to circumstances outside of our control and we shall not be held liable for any such delays.
c. You may be required to pay customs, duties, or other taxes upon receipt of goods received by you that have been shipped from Pakistan.